Free Shipping

Luxe offers free US shipping on all orders, with a minimum of $99

Processing Time

Orders begin processing shortly after they are placed. You will receive an order confirmation email once your purchase is completed, and we recommend reviewing all order details carefully.

Estimated processing times:

• Standard Products: 3 business days

Shipping & Delivery

All orders are shipped using our standard shipping service.

• Estimated Delivery Time: 3–7 business days
• Cost: Free on orders over $99

Delivery timelines may vary depending on your location, carrier availability, and local customs processing.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing:

• A tracking number
• A direct tracking link
• Carrier information

You may also track your order at any time through the Order Tracking page on our website.

Shipping Delays

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• Inventory availability or processing capacity
• Increased order volume during peak periods
• Carrier disruptions, weather conditions, or customs clearance

If a significant delay occurs, our team will notify you promptly. For assistance, please contact Luxe Customer Support.

Lost or Damaged Packages

Lost Packages

If your order has not been delivered within 15 business days after the estimated delivery date, please contact our support team. We will work with the carrier to locate your package or arrange a replacement or refund where applicable.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide photos or videos of the item and packaging to help us resolve the issue quickly.

Additional Information

• Shipping: Shipping: We ship within the United States only. Free shipping on orders over $99.
• Non-Serviceable Addresses: We do not ship to certain P.O. Boxes, APO/FPO addresses, or restricted areas
• Installation & Assembly: Luxe does not offer installation, assembly, or in-home delivery services

Returns & Refunds

At Luxe, our goal is to deliver thoughtfully designed lighting and home décor that elevates your space. Each order is carefully reviewed prior to shipment; however, if a return or refund is needed, the guidelines below explain how we handle the process efficiently and transparently.

30-Day Returns

Eligible items may be returned within 30 days of delivery provided the following conditions are met:

• Items remain unused, unassembled, and in original condition
  
• All original packaging, tags, manuals, and inserts are included
  
• Return requests are submitted within the 30-day window
  

Starting a Return

To request a return, please complete the following steps:

1. Reach Out to Us
   
   Email hello@luxe.space and include:
   
   
   Your order number
   
   
   The reason for the return
   
   
   Supporting photos or videos, if relevant
   
   
   
2. Return Authorization
   
   Once your request is reviewed and approved, we will send return instructions and the appropriate address.
   
3. Prepare the Package
   
   Pack the item securely to prevent damage during transit and include:
   
   
   Proof of purchase
   
   
   Order number and product information
   
   
   A short explanation of the issue
   
   
   
4. Ship the Item
   
   Send the package using your preferred carrier.
   
5. Provide Tracking
   
   Share the tracking number and shipping receipt once the item has been sent.
   

Return Shipping Responsibility

• Damaged, Defective, or Incorrect Orders:
  
  Luxe covers return shipping costs for items that arrive damaged, defective, incorrect, or lost in transit.
  
• Preference-Based Returns:
  
  For returns due to personal preference, customers are responsible for all shipping costs, including any applicable customs duties.
  

Important Notes:

We strongly recommend using a trackable shipping service or purchasing shipping insurance. Luxe cannot be held responsible for returns that are lost or not delivered.

Refund Timeline

After your return is received and inspected, you will be notified of the outcome.

Approved Refunds

• Refunds are issued to the original payment method within 5–10 business days
  
• Depending on your financial institution, it may take up to 30 days for the refund to appear
  

Declined Returns

If an item does not meet return eligibility requirements, you will receive an explanation outlining the reason.

Shipping charges are non-refundable unless the return is the result of an error on our part.

Refund Delays

If your refund has not appeared after the expected timeframe:

1. Review your bank or credit card statement
   
2. Contact your financial institution for processing updates
   
3. Email hello@luxe.space for additional support
   

Exchanges

Exchanges are available only for items that arrive damaged or defective.

To request an exchange:

• Follow the return request process outlined above
  
• Specify the desired replacement item and any size or color preferences
  

If the replacement item is unavailable, a refund will be issued instead.

Items Not Eligible for Return

The following products are not eligible for return or refund:

• Custom-made or made-to-order items
  
• Clearance or final sale products
  
• Items that have been used, assembled, or modified
  
• Products labeled as non-returnable
  
• Gift cards
  

Damaged or Defective Deliveries

Damage Noted at Delivery

If damage is visible upon delivery:

• Refuse the shipment
  
• Ensure the carrier documents the damage
  
• Contact hello@luxe.space immediately
  

Hidden Damage

If damage is discovered after delivery:

• Notify us within 48 hours
  
• Provide your order number and clear photos or videos of the item and packaging
  
• Retain all original packaging
  
• Do not discard the item until further instruction
  

Our team will assist in arranging a replacement or refund based on your preference.

We aim to make the returns and refund process as straightforward as possible. If you have questions or need assistance, please contact hello@luxe.space.